self storage faq

Self Storage Frequently Asked Questions (FAQ)

Searching for reliable self-storage solutions close to home? We offers four locations across Idaho and Utah that offer a diverse range of storage units, including temperature-controlled and drive-up options, to cater to your unique needs. Before you secure your rental space, it is important that you understand the rules and regulations of the storage facility. We’ve compiled a comprehensive FAQ to help you get started!

drive-up storage unit

When should I rent a temperature-controlled storage unit?

Consider renting a temperature-controlled unit when storing items sensitive to temperature and humidity, such as electronics, wooden furniture, musical instruments, and important documents. These units are ideal for preserving the integrity of your valuables in varying climate conditions.

When are drive-up storage units preferable?

Drive-up storage units are preferable when your situation requires easy and frequent access to your stored items, especially for heavy or bulky items like furniture, tools, or business inventory. They offer the convenience of loading and unloading directly from your vehicle, making them ideal for quick, regular visits.

Is rental protection required?

Ensuring the security of your belongings is our priority. Therefore, we require customers to provide evidence of their own protection plan or choose one of our available plans at the time of rental. Our team is ready to help you select the best protection option for your needs.

Can I rent a storage unit for a short period, or do I need to sign a long-term agreement?

Flexibility is key. We offer month-to-month leases, accommodating varying storage needs, whether you require seasonal, short-term, or long-term solutions.

How can I pay my bill online?

Manage your payments easily by clicking the “Pay Bill” button on the homepage of our website. Log in or continue as a guest, select your storage unit, and proceed with the payment. For added convenience, prepay for future months if desired.

What discounts are available?

We value our customers and offer the following discounts as a token of appreciation. Seniors aged 65+ receive a 5% monthly discount, and active duty military members can take advantage of a 10% monthly discount. Our referral program also rewards both you and your referred friend with $50 off your next rental.

What if I need assistance after business hours?

For after-hours support, call the phone number of the office location closest to you, and follow the prompts to connect with a representative. Non-urgent matters can also be addressed through our inquiry form.

Do you offer moving services or truck rentals?

While we don’t directly provide moving services or truck rentals, each of our storage offices feature a Neighborhood Friends board with suggestions for local businesses that may be able to assist with your move.

Is it legal to live in a self storage unit?

No, it is illegal and unsafe to live or sleep in a storage unit. Our facilities are designated solely for storage purposes, with no amenities to support residence.

What steps should be taken to prepare a vehicle for storage?

To prepare your vehicle for storage, follow these steps:

  1. Clean the vehicle thoroughly to prevent dirt and debris buildup.
  2. Change the oil to prevent potential engine damage during storage.
  3. Inflate the tires to the recommended pressure to avoid flat spots.
  4. Consider using a fuel stabilizer to prevent fuel deterioration.
  5. Disconnect the battery or use a trickle charger to maintain charge.
  6. Cover the vehicle with a breathable and protective cover.

Find more vehicle storage tips here.

How do I know what storage unit size to rent?

Use our online storage calculator to get a quick size suggestion, or consult with our storage experts for personalized advice. They can help you make sure you only pay for the amount space you need.

Have more questions?

If you still have questions regarding self storage, your rental, or our facility, please don’t hesitate to contact the storage facility closest to you. Our team is ready to provide any additional information or assistance you need.

Your Storage Solution Made Simple

Ready to find a self storage option that helps you reclaim your home or business space? We are your complete resource for self storage with four locations in Idaho and Utah. Explore indoor storage for valuables, convenient drive-up units, and parking spaces to create additional space around your home and property. Check out our available storage units online to find your perfect storage solution today!

Max Storage rent online button

Elite RV Storage |Max Storage |Secure Self-Storage | Storage Bros